SolarWinds Expands AI Innovation with Amazon Bedrock to Power and Monitor Generative AI at Scale

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11:56 AM on Monday, December 1

The Associated Press

AUSTIN, Texas--(BUSINESS WIRE)--Dec 1, 2025--

SolarWinds, a leading provider of simple, powerful, and secure IT management and observability software, today announced expanded collaboration with Amazon Web Services (AWS) through new integrations with Amazon Bedrock, a fully managed service that offers access to high-performing foundation models from leading AI companies through a single API.

This relationship enhances AI innovation at SolarWinds on two fronts: first, using Amazon Bedrock powers generative AI capabilities within the SolarWinds ® Platform and SolarWinds Service Desk, and second, enabling SolarWinds Observability to monitor Amazon Bedrock services directly, providing visibility into one of the world’s most advanced AI infrastructures.

Bedrock Powers SolarWinds AI

According to the IT Trends Report 2025, 68 percent of IT leaders view AI as essential to resilience and efficiency, which underscores the growing demand for transparent, practical AI that delivers measurable outcomes.

SolarWinds leverages the Anthropic family of Claude models through Amazon Bedrock, delivering conversational, context-aware capabilities across its platform, including automated ticket summarization, incident correlation, and intelligent recommendations within SolarWinds Service Desk.

These new experiences are orchestrated through the SolarWinds LLM Gateway, a unified platform service built on AI by Design principles, which provides secure model abstraction across various models.

“Amazon Bedrock gives us a secure, scalable foundation to extend SolarWinds AI across our entire portfolio,” said Krishna Sai, CTO, SolarWinds. “It enables our teams to innovate faster and deliver real-time intelligence and downstream value to customers, while ensuring their data remains private, protected, and under their control.”

SolarWinds Observability SaaS Monitors Bedrock

In parallel, SolarWinds Observability SaaS now monitors customer workloads on Amazon Bedrock as first-class monitored resources. IT teams can visualize Amazon Bedrock performance—including invocation rates, latency, token throughput, throttling, and overall health—through customizable dashboards and automated alerts powered by the SolarWinds Platform.

This capability demonstrates how SolarWinds Observability SaaS can deliver end-to-end insight into even the most sophisticated AI workloads.

“With unified observability, organizations have confidence their AI systems perform reliably, securely, and at scale, accelerating their journey toward autonomous operational resilience,” said Cullen Childress, CPO, SolarWinds.

Building on AI Agent Momentum

The SolarWinds AI Agent, announced earlier this fall, is built on Amazon Bedrock and serves as a digital teammate, summarizing incidents, identifying probable root causes, recommending fixes, and automating multi-step workflows through natural language interaction. These capabilities are complemented by recently announced features, such as Root Cause Assist and enhanced dynamic threshold capabilities, which together help IT professionals reduce noise, resolve issues more quickly, and focus on innovation rather than reactive issue management.

By embedding Anthropic Claude 4 and Claude 4.5 models through Amazon Bedrock, SolarWinds is extending AI Agent’s intelligence and automation across its observability, database, and IT service management products. The result is a unified, scalable foundation built on the company’s AI by Design and Secure by Design frameworks, ensuring every innovation is built with transparency, safety, and customer trust at its core.

Availability and Future Outlook

Many SolarWinds AI features, powered by Amazon Bedrock, are already available in SolarWinds Service Desk. Additional features, such as the SolarWinds AI Agent, improved Root Cause Assist, and Database Query Assist, will soon be rolled out across other products, including SolarWinds Observability SaaS.

For more information, visit www.solarwinds.com or find SolarWinds at Booth 1380 at AWS re:Invent 2025 in Las Vegas.

Connect with SolarWinds

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About SolarWinds

SolarWinds is a leading provider of simple, powerful, and secure observability and IT management software, built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

View source version on businesswire.com:https://www.businesswire.com/news/home/20251201330056/en/

CONTACT: MEDIA CONTACTS:

Cait Lower

SolarWinds

Phone: +1-512-571-3455

[email protected]

KEYWORD: TEXAS NEVADA UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: SECURITY DATA MANAGEMENT TECHNOLOGY ARTIFICIAL INTELLIGENCE SOFTWARE

SOURCE: SolarWinds Worldwide, LLC.

PUB: 12/01/2025 11:56 AM/DISC: 12/01/2025 11:56 AM

http://www.businesswire.com/news/home/20251201330056/en