KODIS Holdings Launches ONYX, a First-of-Its-Kind Supply Chain Orchestration System, using the ServiceNow AI Platform

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CLEVELAND--(BUSINESS WIRE)--Apr 2, 2026--

As global supply chains face mounting pressure from geopolitical shifts, nearshoring strategies, and accelerating AI adoption, KODIS Holdings today announced the launch of ONYX by KODIS, a first-of-its-kind supply chain orchestration system using ServiceNow ’s platform and workflow products.

Now live across the KODIS Holdings family of companies, ONYX establishes a unified operational backbone for managing the full supply chain lifecycle, from purchase order through end-of-life management. The system orchestrates workflows across transportation, warehousing, logistics, customer operations, and back office, connecting tools, teams, and data in a single coordinated environment.

KODIS Holdings is a customer of ServiceNow, the AI control tower for business reinvention that powers more than 80 billion workflows each year and is used by approximately 85 percent of Fortune 500 companies. By using ServiceNow technology to build ONYX, KODIS leverages the same enterprise-grade infrastructure trusted by leading global organizations to modernize operations, integrate systems, and automate critical workflows.

KODIS is integrating ServiceNow across both its internal and customer-facing operations, including CRM, HR, and IT, and will bring agentic AI capabilities to the enterprise this year.

Key Capabilities

• Unified supply chain visibility across transportation, warehousing, and asset management
• Proactive exception management workflows that resolve customer service issues, across both internal teams and external clients, before they escalate
• Real-time operational insights and accelerated reporting, giving faster visibility into account health and service performance
• Dynamic freight pricing that automatically provides the right rate logic across spot, contract, and tariff models based on available pricing data at the time of request
• Scalable workflows that adapt as supply chains grow and operational needs evolve

"My team set out to give our internal and external customers better tools and faster answers across transportation, warehousing, and logistics. ServiceNow makes it possible to fulfill complex requests without the technical overhead that usually comes with them. ONYX is a first of its kind. This is enterprise-grade technology operating at a speed and scale our industry simply hasn't seen before," said James Mayer, Director of IT, KODIS Holdings.

Because ONYX is built on the ServiceNow AI Platform, it evolves alongside new capabilities in AI, workflow automation, and data connectivity, allowing KODIS to continuously strengthen visibility, accelerate decision-making, and improve the customer experience rather than relying on static systems that age over time.

"For manufacturers and logistics providers managing complex supply chains, real transformation starts with AI, data, workflows, and security on one platform. ServiceNow uniquely brings together the ability to sell, fulfill, and service customers on a single AI-native platform, and that's exactly what KODIS built ONYX to deliver: improved customer operations across their family of companies, on a foundation designed to scale with AI as their business grows." - Pallavi Singh, Director of Product Management, ServiceNow

The Industries That Can't Afford to Wait

ONYX supports industries where operational precision and real-time coordination are critical, including digital infrastructure, commercial construction, power generation, renewable energy, specialized distribution, and other niche supply chains. KODIS will continue expanding ONYX through additional workflows, integrations, and automation capabilities as customer requirements and enterprise technology standards evolve.

With ONYX, KODIS is setting a new standard for how modern supply chains are executed, monitored, and continuously improved.

Learn more at www.kodisholdings.com

About KODIS Holdings

KODIS Holdings is a logistics provider specializing in freight, warehousing, and supply chain orchestration for niche end markets. The company works closely with customers to integrate logistics into their operations, creating efficiency and reliability across the supply chain. Through tech-enabled, adaptive solutions, KODIS supports projects from purchase order through commissioning.

Headquartered in Cleveland, Ohio, KODIS Holdings is the parent company of KODIS Transportation, STANDARD Freight Logistics, SOLVR Logistics, and EMPIRE Freight Logistics.

For more information, visit www.kodisholdings.com.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

View source version on businesswire.com:https://www.businesswire.com/news/home/20260402120804/en/

Media ContactChloe Place, Director of Brand Strategy, KODIS Holdings,[email protected]

KEYWORD: OHIO UNITED STATES NORTH AMERICA

INDUSTRY KEYWORD: SOFTWARE PROFESSIONAL SERVICES DATA MANAGEMENT TECHNOLOGY ARTIFICIAL INTELLIGENCE OTHER TRANSPORT DATA ANALYTICS TRUCKING RAIL MARITIME AIR TRANSPORT LOGISTICS/SUPPLY CHAIN MANAGEMENT

SOURCE: KODIS Holdings

Copyright Business Wire 2026.

PUB: 04/02/2026 08:00 AM/DISC: 04/02/2026 08:00 AM

http://www.businesswire.com/news/home/20260402120804/en